ORDER TRACKING
When you place an order, you will receive an email acknowledging receipt of your order. Once we have verified your order and payment details and have approved your order for shipment, we will email you again to inform you of this. In the unlikely event that we encounter a problem when processing your order, you will receive an email from us detailing the problem and possibly requesting further information. You will receive regular updates on your order and delivery status by email, and you can going to www.dhl.com or www.ups.com anytime to view and monitor the status of your shipments, by inserting the tracking number supplied. Shipping times will vary based on the service selected at checkout, please refer to our Shipping section for more information. Please note oculus.shop cannot take responsibility for any delays to orders due to customs clearance or payment transaction delays.
CANCELLATIONS
Oculus is happy to accept cancellations, for any reason, up to the moment your order has been processed by the store. After that, you cannot cancel your order, but you may return it if you wish. If you have not yet received an email confirming the order has been processed, you may still be able to cancel it. Alternatively, you can contact our Customer Service team from Monday to Friday between 9am-6pm
Our checkout process is quick and straightforward. No matter how many items you have in your shopping bag or how many boutiques they are sourced from, you only need to checkout once. We ship worldwide via DHL with services from UPS in selected countries. For payment method we only accept PayPal. (?)